Technology Your Process Server Should Be Using
Technological advancements are increasingly playing a pivotal role in enhancing efficiency and ensuring compliance with legal standards in process service. Accurate Serve® of Charlotte, a premier process service agency operating in both North Carolina and South Carolina, prioritizes incorporating cutting-edge technology to streamline our services. In this post, we’ll talk about the technological tools that every process server should be using to serve process promptly and transparently.
Body Cameras
In the past, defendants would often claim that they never received the process a process server claimed to have delivered. But today, in a world where cameras are everywhere, those lies are getting harder to pass off. We suggest that all process servers equip themselves with a high-quality body camera to track all their actions while working. That way, when a process recipient tries to avoid accountability, you’ll have all the proof you need.
Note: In North Carolina, you may video interactions with others in public spaces without their express consent, but you must have express consent from the other party to record any audio of the interaction. In South Carolina, as long as one party (i.e. the process server) knows about the recording, video and audio may be recorded.
GPS Tracking and Reporting
One of the most crucial technologies in process serving is GPS tracking. When a process server delivers legal documents, GPS tracking provides verifiable proof of the service’s time and location. This technology is vital in adding a layer of compliance to the rules set forth by federal and state laws.
Digital Document Management
In an era where digital convenience is a value add to any business, digital document management systems are indispensable. These systems enable process servers to receive, manage, and store legal documents securely in digital format. This approach both enhances efficiency and also lines up with eco-friendly initiatives like reducing paper usage. Digital document management for many of the documents we retrieve at Accurate Serve is governed by laws like the Health Insurance Portability and Accountability Act (HIPAA), giving our clients the confidence that their documents are treated with the utmost confidentiality.
Skip Tracing Software
Skip tracing is an inevitable part of the process serving. When individuals involved in legal proceedings are hard to locate, using advanced skip tracing software empowers process servers with various tools to track down the individuals efficiently. Skip tracing software typically integrates with various databases and public records, making it easier to find elusive individuals while complying with the Fair Credit Reporting Act (FCRA) and other relevant privacy laws.
Automated Client Communication Systems
Client communication is vital in process serving. Automated systems that provide real-time updates and reports to clients enhance transparency and trust. Such systems ensure clients are kept in the loop regarding the status of their document service, skip tracing, or document retrieval requests. At Accurate Serve, our clients get 24/7 access to the status of their case(s) with our online status tracker, available right on our website.
Drones and Advanced Surveillance
While not commonly used due to legal and privacy concerns, drones can potentially play a role in surveillance and document delivery in hard-to-reach areas. However, the use of drones is heavily regulated, and compliance with the Federal Aviation Administration (FAA) regulations is essential.
At Accurate Serve, we rarely have to break out the advanced surveillance tools, but when we do, you know we mean business!
Trust Accurate Serve of Charlotte to Stay Ahead of the Tech Curve
Accurate Serve® of Charlotte embraces technological advancement in the process service industry to help us provide exceptional service to all our clients. By leveraging appropriate technology, we ensure efficient, secure, and legally compliant services.
If you require professional process serving, document retrieval, skip tracing, or diligent searches in North Carolina or South Carolina, we are here to assist you. For reliable and efficient service, contact us at 704-858-2952 or submit a work request online.